
This morning I went to the Walmart shareholder meeting held in the University of Arkansas basketball stadium. The theme was the new marketing slogan, “Save money. Live better.” They presented impressive evidence and compelling anecdotes of how Walmart saves money for families of modest means and, in doing so, improves people’s lives.
The best example they provided was their $4 prescription drug program. Lee Scott, the CEO, emphasized that policymakers have been trying to get more people to switch to cheaper generics for years. But Walmart has been able to succeed where the government has failed, by bringing the price down. How did they do that when the government hasn’t? Walmart was able to squeeze the pharmaceutical companies in a way that the government won’t. Just think of the Medicare Drug Benefit program that has been a near-total flop, failing to make drugs more available while costing taxpayers dearly.
It struck me that if Walmart were a government program, designed to provide basic goods to low-income families at reduced prices, it would be lauded as a great success on the order of the New Deal or the Marshall Plan. Books would be written about how it worked so well. Conferences would be organized to sing its praises. But because someone is actually making a profit while serving low-income families, somehow the whole thing is ruined. It’s as if social progress can only be made if taxpayers lose money.
It’s not accurate to say that Walmart is only able to provide low prices because it underpays its workers, who are themselves often low-income. In fact, Walmart pays its workers above the industry average and offers health benefits rarely found in retail. The reality is that Walmart primarily reduces prices by squeezing its suppliers. Remember the prescription drug companies? Ironically, anti-Walmart activists are really pro-Procter & Gamble. Their chant should be “Charge poor people more for shampoo so that Procter & Gamble thrives!” I guess that wouldn’t be a very good chant at a rally (I’d make a bad activist), but you get my point.
Of course, the other groups that get squeezed are the unions. But even if you believed that unions provided significant benefits to workers, we should all recognize that it would have to come at the expense of low-income consumers. There is no free lunch. And keep in mind that Walmart workers already receive above-industry-average wages and health benefits, so the additional benefits of unionization are more dubious. Furthermore, outside of North America Walmart workers are mostly unionized (as are the workers of all of their major competitors in those markets) and the company still thrives.
I know. People will hold this post up as an example of how I’m somehow in the employ of Walmart. Just to set the facts straight — I’m an employee of the University of Arkansas and am primarily paid by the taxpayers of Arkansas. I’ve never heard anyone suggest that my (or anyone else’s) receipt of money from the government presents a conflict of interest that disqualifies them from evaluating government programs. I’m as free to criticize Arkansas policies as to criticize Walmart. (And I do have criticisms of Walmart. For example, the produce is lousy and the stores in Florida, when I lived there, looked dingy.)
It’s true that my department received a $20 million gift from which I draw some income. But that $20 million endowment was initiated by an anonymous foundation (not connected to the Waltons) with a $10 million gift that was then matched by the University’s matching grant program, which applied to all gifts that met certain criteria. It’s true that the matching grant money originally came from the estate of Sam Walton, but he passed away in 1992 and neither the Waltons nor Walmart control those dollars. So, my connection to Walmart exists, but it is tenuous. They certainly have no ability to control what I say or do.
But even if I were a corporate executive at Walmart, the issue is whether my argument is true, not with whom do I have a financial connection. Walmart executives could make an argument and be right. The intellectually honest way to exchange ideas is to address the merits of other people’s ideas, not analyze their motives for articulating those ideas.
My assessment of the evidence is that Walmart really does help people save money and live better. If you disagree, rebut the evidence.